Cancellation & Refund Policy

Cancellation & Refund Policy

1. Canceling a Subscription

You may stop future automatic renewals at any time. For subscriptions purchased through the Suishenhao website or Stripe, you can cancel online through the Billing page in your account or the Stripe Customer Portal, without being required to call customer service.

Except as expressly stated otherwise on the purchase page, cancellation takes effect at the end of the current billing period: the subscription will not renew in the future, and you may continue to use the paid service until the end of the current period.

2. General Refund Principles

Except where required by applicable law, in cases of duplicate charges, clear billing errors, written commitments by the Operator, or as otherwise provided in this Policy, subscription periods for digital services that have already begun are not usually refunded pro rata automatically based on unused days.

3. Typical Situations Eligible for a Refund or Correction

The same subscription was charged more than once;

The Operator or payment system confirms an error in the amount, billing period, or other billing information;

The refund conditions expressly promised by the Operator have been satisfied;

The Operator confirms that, due to a failure of its own systems, a core paid service was completely unavailable for more than 48 consecutive hours; in that case, a pro rata refund, a service-period extension, or account credit may be provided depending on the impact of the failure;

Applicable law confers a non-waivable right to a refund or rescission.

4. Situations That Do Not Usually Give Rise to an Automatic Refund

After we provide reasonable troubleshooting information, the following non-platform/system reasons do not usually give rise to an automatic right to a refund: the user’s gateway is powered off or offline; Android background restrictions; SIM arrears, suspension, roaming, or carrier restrictions; interruption of the user’s internet; third-party banks/websites rejecting verification codes; third-party risk controls; account restrictions resulting from the user’s breach of the Terms; or the user forgetting to cancel in time. If a change in third-party policy makes a core feature unavailable for an extended period, we may provide technical adaptation, a service extension, or another reasonable remedy depending on the actual impact.

5. Refund Requests and Processing Time

Refund or billing-correction requests should be submitted through the support channel on the website and include the account email, payment date, amount, a description of the issue, and the order/invoice identifier. Please do not send full bank card numbers, security codes, or passwords.

We usually complete our internal review within 5 business days of receiving sufficient information. Approved refunds are submitted through the original payment method as soon as possible; the time for the funds to arrive is determined by the payment platform, issuing bank, or payment network and may typically take 7 to 15 business days or longer.

6. Annual Subscriptions

Annual subscriptions are canceled at the end of the current period, the same as monthly subscriptions. Except for written commitments on the purchase page, legal requirements, or where Section 3 of this Policy applies, annual fees are not refunded pro rata automatically based on the remaining months.

7. Refund Currency, Payment Channel, and Fees

Refunds are usually processed in the original transaction currency and through the original payment method. Currency conversion, cross-border fees, or differences in the funds received are determined by the relevant financial institution.

We will not deduct, from a refund principal required by law or already approved by us, any additional amounts that were not disclosed in advance merely because the payment processor did not return the transaction fees to the Operator.

8. Chargebacks and Disputes

If you believe a charge was made in error, we suggest contacting us first so that we can investigate promptly. This suggestion does not limit your right to raise legitimate disputes or complaints with your issuing bank, payment institution, the FTC, or other competent authorities under applicable law. Intentionally filing a false chargeback or fabricating an unauthorized transaction may result in account restrictions.

9. Account Deletion

Account deletion and refunds are separate matters. After you confirm account deletion, we will stop future automatic renewals within our own control; whether the already-paid current period is refunded is still handled in accordance with this Policy.

10. Mandatory Rights Prevail

This Policy does not exclude or limit the rights that applicable U.S. federal law or other applicable laws that cannot be waived by contract confer on consumers.

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Effective date: August 21, 2026